Terms & Conditions
Introduction
These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of them, you must not use this website.
This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with ZU balustrades's privacy policy / cookies policy.
License to use website
Unless otherwise stated, Gatehouse Architectural Ltd (hereinafter referred to as ZU balustrades) and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
- Republish material from this website (including republication on another website);
- Sell, rent or sub-license material from the website;
- Show any material from the website in public;
- Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
- Edit or otherwise modify any material on the website; or
- Redistribute material from this website except for content specifically and expressly made available for redistribution.
Acceptable use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of its availability or accessibility; or in any way which is unlawful, illegal, fraudulent or harmful.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of or is linked to malicious software.
You must not engage in data harvesting or similar data collection without our express written consent, nor use this website for marketing without permission.
Restricted access
ZU balustrades may restrict access to certain areas of this website. If you are provided with login details, you must ensure these are kept confidential. Access may be disabled at our discretion.
User content
“Your user content” means material you submit to this website. You grant ZU balustrades a global, royalty-free licence to use and distribute such content. Your content must not be unlawful, infringe third-party rights or be the subject of legal proceedings.
No warranties
This website is provided “as is” without warranties of any kind. We do not guarantee availability or accuracy of the content.
Limitations of liability
ZU balustrades shall not be liable for any losses incurred in connection with this website. This includes loss of profit, data, or business relationships, even if advised of such losses.
Exceptions
Nothing in this disclaimer limits liability for death, personal injury, fraud or anything unlawful to exclude under UK law.
Disclaimer statement
We strive to keep information accurate, but cannot guarantee this. Views expressed may not reflect our corporate position.
Reasonableness
By using this website, you agree these limitations are reasonable. If not, you must not use this website.
Other parties
You agree not to bring personal claims against our officers or staff. These terms also apply to our agents, contractors and affiliates.
Unenforceable provisions
If a provision is found unenforceable, the rest remain valid.
Indemnity
You indemnify ZU balustrades against losses arising from your breach of these terms.
Breaches of these terms and conditions
If you breach these terms, we may take action including banning access or seeking legal redress.
Variation
ZU balustrades may update these terms at any time. Check this page regularly to stay informed.
Assignment
We may transfer our rights and obligations. You may not without written consent.
Severability
If any term is deemed unlawful, it will be removed and the remainder shall continue to apply.
Entire agreement
These terms and our privacy policy constitute the entire agreement between you and ZU balustrades.
Delivery
We aim to dispatch all standard items within 3–5 working days from the date of order confirmation, subject to stock availability. For bespoke or made-to-order products, estimated lead times will be confirmed at the time of order. Deliveries are made Monday to Friday, excluding public holidays.
It is your responsibility to ensure that someone is available at the delivery address to accept and sign for the goods. Failed delivery attempts may result in additional charges. Any visible damage or missing items must be reported to us within 48 hours of receipt.
Returns
We hope you are happy with your purchase. If for any reason you are not satisfied, you may return standard stock items within 14 days of delivery, provided they are unused, in their original packaging and suitable for resale. A restocking fee may apply.
To initiate a return, please contact our customer service team at sales@gatehouse-arch.co.uk for a return authorisation. Returns without prior approval may not be accepted.
Please note that bespoke or made-to-order products are non-returnable unless faulty or damaged. This does not affect your statutory rights.
Pricing & Order Accuracy
Whilst we make every effort to ensure the accuracy of product descriptions, pricing and availability on this website, occasional errors or omissions may occur. In such cases, ZU balustrades reserves the right to correct any inaccuracies and to refuse or cancel orders placed for items listed at an incorrect price or with incorrect information, whether or not the order has been confirmed.
If a pricing error is identified after your order has been submitted, we will contact you to inform you of the issue. You will then have the option to proceed with the order at the correct price or cancel it for a full refund. We shall not be obliged to honour orders placed at an incorrect price resulting from human error or technical malfunction.
GDPR & Privacy
ZU balustrades respects your privacy and is committed to protecting your personal data. We process all personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website, you acknowledge and agree that we may collect, store and process your data for the purpose of providing products and services, improving user experience, and complying with our legal obligations.
We will never sell or share your personal data with third parties for marketing purposes without your explicit consent. Your information may be shared with service providers solely for the purpose of fulfilling your order or providing related services (e.g. delivery couriers).
You have the right to request access to the personal data we hold about you, to request correction of any errors, and to request erasure where applicable. You may exercise these rights by contacting us at sales@gatehouse-arch.co.uk.
For full details on how we collect, use and protect your personal information, please refer to our Privacy Policy.
Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.
Gatehouse Architectural Ltd's details
Gatehouse Architectural Ltd is registered in England under registration number 03956979.
Registered address: Unit D, Wartell Bank Dawley Brook, Kingswinford, West Midlands, DY6 7QQ, United Kingdom.
Contact email: sales@gatehouse-arch.co.uk
Credit
This document was created using a Contractology template available at www.contractology.com.